Privacy Policy | WinCraft

  1. Introduction
    This Privacy Policy provides information on how personal data is collected, managed, protected, and used on the WinCraftCasino platform (available at win-craftcasino.com). The policy complies with the General Data Protection Regulation of the European Union (GDPR – Regulation 2016/679/EU).
    By using the website or registering, the user agrees to the conditions outlined in this document.
  2. Scope of Collected Data
    The platform collects and processes the following types of personal data:
  • Name (first and last name)
  • Email address
  • Residential address
  • Date of birth
  • IP address and device information
  • Payment data (e.g. first and last four digits of card)
  • Transaction data
  • Customer service communication

Personal data is processed only for lawful, specific, and transparent purposes.

  1. Purpose of Data Processing
    Personal data is processed for the following purposes:
  • Account creation and maintenance
  • Enabling access to games
  • Provision of bonuses and promotions
  • Processing deposits and withdrawals
  • Fulfilling KYC (Know Your Customer) obligations
  • Handling complaints and customer service inquiries
  • Compliance with legal obligations
  • Fraud prevention and abuse detection

Data used for marketing purposes is only processed with separate consent.

  1. Data Retention Period
    Personal data is stored only as long as necessary to fulfill the purpose of its collection and to meet legal obligations.
  • For active accounts: data is stored continuously
  • For inactive accounts: data is stored for 5 years after account closure
  • Transaction data: stored for a minimum of 7 years under financial regulations

Requests for data deletion are handled in accordance with applicable legislation.

  1. Data Sharing with Third Parties
    WinCraftCasino shares personal data with third parties only in the following cases:
  • Payment processors (e.g. banks, crypto services)
  • KYC and AML partners
  • Upon request by legal authorities
  • System administrators and IT security providers

All partners are contractually obligated to process the data only for service provision and in full compliance with data protection regulations.

  1. User Rights
    Under the GDPR, users have the following rights:
  • Right of access: to request access to the data stored about them
  • Right to rectification: to correct inaccurate personal data
  • Right to erasure: to request deletion of data when processing is no longer necessary
  • Right to restriction of processing: under specific circumstances
  • Right to data portability: to receive their data in a transferable format
  • Right to object: to object to data processing for marketing purposes

Customer support will respond to such requests in writing within 30 days.

  1. Cookies and Tracking
    WinCraftCasino uses cookies to optimize site functionality, improve user experience, and for analytical purposes. Cookie types include:
  • Essential cookies
  • Performance cookies
  • Functional cookies
  • Marketing cookies (with user consent)

Detailed information is available in the Cookie Policy. Users can adjust their cookie settings at any time.

  1. Security Measures
    Personal data is protected through technical and organizational measures, including:
  • SSL/TLS encryption
  • Firewalls and intrusion prevention systems
  • Regular security backups
  • Access based on user authorization
  • Multi-factor authentication for critical admin operations

All data is stored on our servers or in secure, trusted European data centers.

  1. Protection of Minors’ Data
    WinCraftCasino services are available only to individuals aged 18 and above. Age verification is carried out during registration.
    If it is discovered that a user has registered as a minor, the account will be deleted immediately, and all associated data will be removed.
  2. Data Protection Contact
    For questions, requests, or complaints related to data processing, contact:

All requests are processed within the legally required deadlines.

  1. Policy Updates
    WinCraftCasino reserves the right to modify this policy at any time. The current version is always available on the website. For significant changes, users will be notified via email or upon login.